Privacy Policy

1. Data Protection at a Glance

General Information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to personally identify you. Detailed information on data protection can be found in our privacy policy set out below this text.

Data Collection on This Website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find the operator’s contact details in the section “Notice on the Controller” in this privacy policy.

How do we collect your data?

On the one hand, your data is collected when you provide it to us. This can be, for example, data that you enter in a contact form.

Other data is collected automatically or after your consent when you visit the website by our IT systems. This is primarily technical data (e.g., internet browser, operating system, or the time of the page view). This data is collected automatically as soon as you enter this website.

What do we use your data for?

Part of the data is collected to ensure error-free provision of the website. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right at any time to receive information free of charge about the origin, recipients, and purpose of your stored personal data. You also have the right to request the rectification or deletion of this data. If you have given consent to data processing, you may withdraw this consent at any time with effect for the future. Furthermore, you have the right, under certain circumstances, to request the restriction of the processing of your personal data. You also have the right to lodge a complaint with the competent supervisory authority.

You can contact us at any time regarding this and other questions on the subject of data protection.

Analytics Tools and Third-Party Tools

When visiting this website, your browsing behavior may be statistically evaluated. This happens mainly with so-called analytics programs.

Detailed information on these analytics programs can be found in the following privacy policy.

2. Hosting

External Hosting

This website is hosted by an external service provider (host). The personal data collected on this website is stored on the host’s servers. This may primarily include IP addresses, contact requests, meta and communication data, contract data, contact details, names, website access, and other data generated via a website.

The use of the host is for the purpose of fulfilling our contract with potential and existing customers (Art. 6(1)(b) GDPR) and in the interest of secure, fast, and efficient provision of our online offering by a professional provider (Art. 6(1)(f) GDPR).

Our host will process your data only to the extent necessary to fulfill its performance obligations and will follow our instructions with respect to this data.

We use the following host:

Host Europe GmbH
Hansestrasse 111
51149 Cologne, Germany

Processing Agreement

We have concluded a data processing agreement (DPA) with the provider named above. This is a contract required by data protection law that ensures the provider processes the personal data of our website visitors only according to our instructions and in compliance with the GDPR.

3. General Notes and Mandatory Information

Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is data that can be used to personally identify you. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

Please note that data transmission over the internet (e.g., communication by email) may have security gaps. Complete protection of the data against access by third parties is not possible.

Notice on the Controller

The controller responsible for data processing on this website is:

FLEET Events GmbH
Zirkusweg 1
20359 Hamburg, Germany

Phone: 040 - 66 906 900
Email: info@fleet-events.de

The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing personal data (e.g., names, email addresses, etc.).

Storage Duration

Unless a more specific storage period has been specified within this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you make a legitimate request for deletion or withdraw your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g., tax or commercial law retention periods); in the latter case, deletion takes place after these reasons cease to apply.

Data Protection Officer

We have appointed a data protection officer for our company.

FLEET Events GmbH
Data Protection Officer
Zirkusweg 1
20359 Hamburg, Germany

Phone: 040 - 66 906 900
Email: datenschutz@fleet-events.de

Notice Regarding Data Transfers to the USA and Other Third Countries

We use tools from companies based in the USA or other non-secure third countries from a data protection perspective. When these tools are active, your personal data may be transferred to these third countries and processed there. We point out that in these countries, a level of data protection comparable to that in the EU cannot be guaranteed. For example, U.S. companies are obliged to hand over personal data to security authorities without you, as the data subject, being able to take legal action against this. It can therefore not be excluded that U.S. authorities (e.g., intelligence services) process, evaluate, and permanently store your data located on U.S. servers for monitoring purposes. We have no influence on these processing activities.

Withdrawal of Your Consent to Data Processing

Many data processing operations are only possible with your express consent. You can withdraw consent you have already given at any time. The lawfulness of the data processing carried out up to the withdrawal remains unaffected by the withdrawal.

Right to Object to Data Collection in Particular Cases and to Direct Marketing (Art. 21 GDPR)

IF THE DATA PROCESSING IS BASED ON ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT, AT ANY TIME AND ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS, AND FREEDOMS OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE, OR DEFENSE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21(1) GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR SUCH MARKETING; THIS ALSO APPLIES TO PROFILING INSOFAR AS IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION PURSUANT TO ART. 21(2) GDPR).

Right to Lodge a Complaint with the Competent Supervisory Authority

In the event of breaches of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their place of work, or the place of the alleged infringement. The right to lodge a complaint exists without prejudice to other administrative or judicial remedies.

Right to Data Portability

You have the right to have data that we process on the basis of your consent or in performance of a contract automatically delivered to yourself or to a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done where technically feasible.

SSL or TLS Encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Encrypted Payments on This Website

If, after the conclusion of a fee-based contract, there is an obligation to transmit your payment data (e.g., account number for direct debit), this data is required for payment processing.

Payment transactions using common payment methods (Visa/MasterCard, direct debit) are carried out exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by the change in the browser’s address line from “http://” to “https://” and by the lock symbol in your browser line.

With encrypted communication, any payment data you transmit to us cannot be read by third parties.

Right of Access, Erasure, and Rectification

Within the framework of the applicable legal provisions, you have the right at any time to obtain information free of charge about your stored personal data, its origin and recipients, and the purpose of the data processing and, if applicable, a right to rectification or erasure of this data. You can contact us at any time regarding this and other questions on the subject of personal data.

Right to Restrict Processing

You have the right to request the restriction of processing of your personal data. You can contact us at any time for this purpose. The right to restrict processing exists in the following cases:

  • If you contest the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the verification, you have the right to request the restriction of processing of your personal data.
  • If the processing of your personal data was/is unlawful, you may request restriction of data processing instead of erasure.
  • If we no longer need your personal data, but you need it for the establishment, exercise, or defense of legal claims, you have the right to request restriction of processing instead of erasure.
  • If you have objected pursuant to Art. 21(1) GDPR, a balancing of your interests and ours must be carried out. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of processing of your personal data.

If you have restricted the processing of your personal data, these data—apart from their storage—may only be processed with your consent or for the establishment, exercise, or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State.

Objection to Promotional Emails

The use of contact data published within the scope of the imprint obligation for sending unsolicited advertising and information materials is hereby rejected. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, such as spam emails.

4. Data Collection on This Website

Cookies

Our internet pages use so-called “cookies.” Cookies are small text files and do not cause any damage to your device. They are stored either temporarily for the duration of a session (session cookies) or permanently (persistent cookies) on your device. Session cookies are automatically deleted after your visit. Persistent cookies remain stored on your device until you delete them yourself or your web browser performs automatic deletion.

In some cases, cookies from third-party companies may also be stored on your device when you enter our site (third-party cookies). These enable us or you to use certain services of the third-party company (e.g., cookies for processing payment services).

Cookies have various functions. Many cookies are technically necessary because certain website functions would not work without them (e.g., the shopping cart function or the display of videos). Other cookies are used to evaluate user behavior or to display advertising.

Cookies that are necessary to carry out the electronic communication process (necessary cookies), to provide certain functions you desire (functional cookies, e.g., for the shopping cart function), or to optimize the website (e.g., cookies to measure the web audience) are stored on the basis of Art. 6(1)(f) GDPR unless another legal basis is specified. The website operator has a legitimate interest in the storage of cookies for the technically error-free and optimized provision of its services. If consent to the storage of cookies has been requested, the storage of the relevant cookies takes place exclusively on the basis of this consent (Art. 6(1)(a) GDPR); consent can be withdrawn at any time.

You can set your browser so that you are informed about the placement of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited.

If cookies from third-party companies or for analysis purposes are used, we will inform you separately within this privacy policy and, if necessary, request your consent.

Server Log Files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • Browser type and version
  • Operating system used
  • Referrer URL
  • Hostname of the accessing computer
  • Time of the server request
  • IP address

This data is not merged with other data sources.

The collection of this data is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of their website—for this purpose, the server log files must be collected.

Inquiry by Email, Telephone, or Fax

If you contact us by email, telephone, or fax, your inquiry, including all resulting personal data (name, inquiry), will be stored and processed by us for the purpose of handling your request. We do not pass on this data without your consent.

The processing of this data is based on Art. 6(1)(b) GDPR if your request is related to the performance of a contract or is necessary to carry out pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective processing of inquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) if this was requested.

The data you send to us via contact inquiries will remain with us until you ask us to delete it, withdraw your consent to storage, or the purpose for data storage no longer applies (e.g., after your request has been fully processed). Mandatory statutory provisions—especially statutory retention periods—remain unaffected.

5. Analytics Tools and Advertising

Google Analytics

This website uses functions of the web analytics service Google Analytics. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics enables the website operator to analyze the behavior of website visitors. The website operator receives various usage data, such as page views, time spent on page, operating systems used, and the user’s origin. These data may be aggregated by Google into a profile that is assigned to the respective user or their device.

We can also record your mouse and scroll movements and clicks with Google Analytics. Furthermore, Google Analytics uses various modeling approaches to supplement the collected datasets and employs machine learning technologies in data analysis.

Google Analytics uses technologies that enable the recognition of the user for the purpose of analyzing user behavior (e.g., cookies or device fingerprinting). The information collected by Google about your use of this website is usually transmitted to a Google server in the USA and stored there.

The use of this analytics tool is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising. If corresponding consent was requested (e.g., consent to store cookies), processing is based exclusively on Art. 6(1)(a) GDPR; consent can be withdrawn at any time.

Data transfer to the USA is based on the EU Commission’s Standard Contractual Clauses. Details can be found here: https://privacy.google.com/businesses/controllerterms/mccs/.

IP Anonymization

We have activated the IP anonymization function on this website. As a result, your IP address is shortened by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Browser Plugin

You can prevent Google from collecting and processing your data by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

More information on how Google Analytics handles user data can be found in Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

Processing Agreement

We have concluded a data processing agreement with Google and fully comply with the strict requirements of the German data protection authorities when using Google Analytics.

Google Analytics E-Commerce Measurement

This website uses the “E-Commerce Measurement” feature of Google Analytics. With the help of E-Commerce Measurement, the website operator can analyze the purchasing behavior of website visitors to improve online marketing campaigns. Information such as orders placed, average order values, shipping costs, and the time from viewing a product to purchase is collected. These data can be aggregated by Google under a transaction ID that is assigned to the respective user or their device.

Storage Duration

Data stored by Google at user and event level linked to cookies, user IDs (e.g., User ID), or advertising IDs (e.g., DoubleClick cookies, Android Advertising ID) is anonymized or deleted after 2 months. You can find details at the following link: https://support.google.com/analytics/answer/7667196?hl=de

Google Conversion Tracking

This website uses Google Conversion Tracking. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

With the help of Google Conversion Tracking, Google and we can recognize whether the user has carried out certain actions. For example, we can evaluate which buttons on our website are clicked how often and which products are viewed or purchased particularly frequently. This information is used to create conversion statistics. We learn the total number of users who have clicked on our ads and what actions they performed. We do not receive any information that can be used to personally identify users. Google itself uses cookies or comparable recognition technologies for identification.

The use of Google Conversion Tracking is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising. If corresponding consent was requested (e.g., consent to store cookies), processing is based exclusively on Art. 6(1)(a) GDPR; consent can be withdrawn at any time.

More information about Google Conversion Tracking can be found in Google’s privacy policy: https://policies.google.com/privacy?hl=de.

Facebook Pixel

This website uses the visitor action pixel from Facebook for conversion measurement. The provider of this service is Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. According to Facebook, however, the data collected is also transferred to the USA and other third countries.

This makes it possible to track the behavior of site visitors after they have been redirected to the provider’s website by clicking on a Facebook ad. This allows the effectiveness of Facebook ads to be evaluated for statistical and market research purposes and to optimize future advertising measures.

The collected data is anonymous to us as the operator of this website; we cannot draw any conclusions about the identity of users. However, the data is stored and processed by Facebook, so a connection to the respective user profile is possible, and Facebook may use the data for its own advertising purposes in accordance with the Facebook Data Policy. This enables Facebook to place advertisements on Facebook pages as well as outside of Facebook. We as the site operator have no influence on this data processing.

The use of Facebook Pixel is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in effective advertising measures, including social media. If corresponding consent was requested (e.g., consent to store cookies), processing is based exclusively on Art. 6(1)(a) GDPR; consent can be withdrawn at any time.

Data transfer to the USA is based on the EU Commission’s Standard Contractual Clauses. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum and https://de-de.facebook.com/help/566994660333381.

Insofar as personal data is collected on our website with the tool described here and forwarded to Facebook, we and Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are jointly responsible for this data processing (Art. 26 GDPR). Joint responsibility is limited exclusively to the collection of data and its transfer to Facebook. Subsequent processing by Facebook is not part of the joint responsibility. The obligations incumbent on us jointly have been set out in an agreement on joint processing. The text of the agreement can be found at: https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for providing data protection information when using the Facebook tool and for implementing the tool on our website in compliance with data protection law. Facebook is responsible for the data security of Facebook products. Data subject rights (e.g., requests for information) with regard to data processed by Facebook can be asserted directly with Facebook. If you assert your data subject rights with us, we are obliged to forward them to Facebook.

Further information on protecting your privacy can be found in Facebook’s data protection notices: https://de-de.facebook.com/about/privacy/.

You can also deactivate the “Custom Audiences” remarketing function in the ad settings section at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. You need to be logged into Facebook for this.

If you do not have a Facebook account, you can deactivate usage-based advertising from Facebook on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/de/praferenzmanagement/.

6. Newsletter

Newsletter Data

If you would like to subscribe to the newsletter offered on the website, we require an email address from you and information that allows us to verify that you are the owner of the email address provided and that you agree to receive the newsletter. No other data is collected or only on a voluntary basis. We use newsletter service providers described below to process the newsletter.

Mailjet

This website uses Mailjet to send newsletters. The provider is Mailgun Technologies Inc., 112 E Pecan St. #1135, San Antonio, Texas 78205, USA.

Mailjet is a service with which, among other things, the dispatch of newsletters can be organized and analyzed. The data you enter for the purpose of subscribing to the newsletter is stored on Mailjet’s servers.

Data Analysis by Mailjet

With the help of Mailjet, we are able to analyze our newsletter campaigns. For example, we can see whether a newsletter message was opened and which links were clicked, if any. In this way, we can determine, among other things, which links are clicked particularly often.

We can also see whether certain predefined actions were carried out after opening/clicking (conversion rate). For example, we can see whether you made a purchase after clicking on the newsletter.

Mailjet also enables us to subdivide (“cluster”) the newsletter recipients into different categories. In doing so, the newsletter recipients can be divided by age, gender, or place of residence, for example. In this way, the newsletters can be better adapted to the respective target groups. If you do not want analysis by Mailjet, you must unsubscribe from the newsletter. For this purpose, we provide a corresponding link in every newsletter message.

Detailed information about the functions of Mailjet can be found at the following link: https://www.mailjet.de/funktion/.

Mailjet’s privacy policy can be found at: https://www.mailjet.de/sicherheit-datenschutz/.

Legal Basis

Data processing is based on your consent (Art. 6(1)(a) GDPR). You can withdraw this consent at any time. The lawfulness of the data processing operations already carried out remains unaffected by the withdrawal.

Data transfer to the USA is based on the EU Commission’s Standard Contractual Clauses. Details can be found here: https://www.mailjet.de/av-vertrag/.

Storage Duration

The data you provide to us for the purpose of subscribing to the newsletter will be stored by us and/or the newsletter service provider until you unsubscribe from the newsletter and deleted from the newsletter distribution list after you unsubscribe. Data that has been stored by us for other purposes remains unaffected.

After you unsubscribe from the newsletter distribution list, your email address may be stored in a blacklist by us and/or the newsletter service provider to prevent future mailings. The data from the blacklist will only be used for this purpose and will not be merged with other data. This serves both your interest and our interest in complying with legal requirements for sending newsletters (legitimate interest within the meaning of Art. 6(1)(f) GDPR). Storage in the blacklist is not time-limited. You can object to the storage if your interests outweigh our legitimate interest.

Processing Agreement

We have concluded a data processing agreement (DPA) with the provider named above. This is a contract required by data protection law that ensures the provider processes the personal data of our website visitors only according to our instructions and in compliance with the GDPR.

7. eCommerce and Payment Providers

Processing of Data (Customer and Contract Data)

We collect, process, and use personal data only to the extent necessary for the establishment, content, or modification of the legal relationship (inventory data). This is based on Art. 6(1)(b) GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures. We collect, process, and use personal data about the use of this website (usage data) only to the extent necessary to enable the user to use the service or to bill for it.

The collected customer data will be deleted after completion of the order or termination of the business relationship. Statutory retention periods remain unaffected.

Data Transfer Upon Conclusion of Contract for Online Shops, Retailers, and Shipment of Goods

If you order goods from us, we will pass on your personal data to the transport company entrusted with delivery as well as to the payment service provider entrusted with payment processing. Only data that the respective service provider requires to fulfill its task will be disclosed. The legal basis for this is Art. 6(1)(b) GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures. If you have given your consent pursuant to Art. 6(1)(a) GDPR, we will pass on your email address to the transport company entrusted with the delivery so that they can inform you by email about the shipping status of your order; you can withdraw your consent at any time.

Data Transfer Upon Conclusion of Contract for Services and Digital Content

We transfer personal data to third parties only if this is necessary as part of contract processing, for example to the credit institution responsible for processing payments.

No further transfer of the data takes place or only if you have expressly consented to the transfer. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.

The basis for data processing is Art. 6(1)(b) GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures.

Payment Services

We integrate payment services from third-party companies on our website. If you make a purchase from us, your payment data (e.g., name, payment amount, bank account, credit card number) is processed by the payment service provider for the purpose of payment processing. For these transactions, the respective providers’ contract and data protection provisions apply. The use of payment service providers is based on Art. 6(1)(b) GDPR (contract processing) and in the interest of a smooth, convenient, and secure payment process (Art. 6(1)(f) GDPR). If your consent is requested for certain actions, the legal basis for data processing is Art. 6(1)(a) GDPR; consent can be withdrawn at any time with effect for the future.

We use the following payment services / payment service providers in the context of this website:

PayPal

The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”).

Data transfer to the USA is based on the EU Commission’s Standard Contractual Clauses. Details can be found here: https://www.paypal.com/de/webapps/mpp/ua/pocpsa-full.

Details can be found in PayPal’s privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full.

Stripe

For customers within the EU, the provider is Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (“Stripe”).

Data transfer to the USA is based on the EU Commission’s Standard Contractual Clauses. Details can be found here: https://stripe.com/de/privacy and https://stripe.com/de/guides/general-data-protection-regulation.

Details can be found in Stripe’s privacy policy at the following link: https://stripe.com/de/privacy.

Sofortüberweisung (Sofort)

The provider of this payment service is Sofort GmbH, Theresienhöhe 12, 80339 Munich, Germany (“Sofort GmbH”). With the “Sofortüberweisung” procedure, we receive a real-time payment confirmation from Sofort GmbH and can immediately begin to fulfill our obligations.

If you have chosen the “Sofortüberweisung” payment method, you transmit the PIN and a valid TAN to Sofort GmbH, which can then log into your online banking account. After logging in, Sofort GmbH automatically checks your account balance and carries out the transfer to us using the TAN you have provided. It then immediately sends us a transaction confirmation. After logging in, your transactions, the credit limit of the overdraft facility, and the existence of other accounts and their balances are also automatically checked.

In addition to the PIN and TAN, the payment data you enter and data about your person are also transmitted to Sofort GmbH. The personal data concerns first and last name, address, telephone number(s), email address, IP address, and any other data required for payment processing. The transmission of this data is necessary in order to identify you beyond doubt and to prevent attempted fraud. Details on payment with Sofortüberweisung can be found at the following links: https://www.sofort.de/datenschutz.html and https://www.klarna.com/sofort/.

8. Lets get digital

The provision of applications for our B2B events is carried out using the software and services of Let's Get Digital, located at Atoomweg 2-H, 9743 AK Groningen, Netherlands.

Legal Basis for Data Processing by Let's Get Digital

As part of our collaboration with Let's Get Digital, a contract for the processing of personal data has been concluded. The contact details of the provider of conference services are: Let's Get Digital, Atoomweg 2-H, 9743 AK Groningen, Netherlands.

Location of Data Processing by Let's Get Digital

Your personal data is processed by Let's Get Digital exclusively on servers operated by Trans IP in Amsterdam, within the European Union. Your data is not transferred by Let's Get Digital to countries outside the European Union. Further information on data protection at Let's Get Digital can be found at the following link: https://www.letsgetdigital.com/privacy-policy

Storage of Personal Data on the Platform

The following personal data of participants is collected and stored on the platform: account information such as username and ticket code; profile data including name, email address, company, profile picture (as provided during ticket purchase) as well as:

Consent to the terms of use and privacy policy; consent to additional optional consents. In the context of events, additional data may be generated on a voluntary basis: chat messages, private messages, participation in video conferences on the platform, personal interests when selecting topic keywords.

Options for Visibility and Participation in One-to-One Communication

Participants have the option to configure their visibility on the platform for other participants. It is also possible to choose whether private messages can be received. These settings can be preset by default for all participants for an event or deactivated entirely.

Integration of Third-Party Services

Service: Cloudflare

When: All data passes through Cloudflare to comply with GDPR requirements

Service: TransIP

What data: TransIP operates the servers necessary for running Let’s Get Digital. (Amsterdam)

Service: Google Cloud / Firebase Cloud Messages / Apple Push Notification Service

What data: Push notifications

When: Push notifications are sent to users’ end devices.

Service: Twilio SMS

What data: Phone number

When: Used to send a link to the app to your smartphone

Storage and Deletion of Personal Data in Connection with the Event App

The personal data of participants collected on the platform is stored in compliance with data protection regulations. Let's Get Digital ensures that the data is used exclusively for the purpose of conducting and managing the event. To ensure data protection and compliance with applicable laws, the personal data of participants is completely deleted from Let's Get Digital’s servers three weeks after the end of the respective event. This measure serves to protect participants’ privacy and ensures compliance with data protection regulations.

8. Pipedrive

We use Pipedrive as our CRM tool for processing and storing contact data.

After ticket purchase, the user’s information is processed in accordance with Art. 6(1)(b) GDPR to handle and process the contact request. To process and respond to your request and messages as quickly as possible, we use Pipedrive as our Customer Relationship Management tool (“CRM tool”). The data transmitted when completing the form is sent to Pipedrive and stored on Pipedrive’s servers.

We use the Pipedrive CRM system from Pipedrive OÜ on the basis of our legitimate interests (efficient and fast processing of user inquiries, existing customer management, new customer business).

Pipedrive OÜ is a limited liability company under Estonian law (EU) with the address Mustamäe tee 3a, 10615 Tallinn, Estonia, registered in the Estonian Commercial Register under code 11958539. Pipedrive’s privacy policy can be accessed here: https://www.pipedrive.com/en/privacy.


9. ExpoPlatform (applies only to the event Retail NXT)

The provision of the event app for our B2B events is carried out using the software and services of ExpoPlatform Ltd., registered at 20 Wenlock Road, London, N1 7GU, United Kingdom.

Legal Basis for Data Processing by ExpoPlatform

As part of our collaboration with ExpoPlatform, a contract for the processing of personal data has been concluded. The contact details of the provider of conference and event services are: ExpoPlatform Ltd., 20 Wenlock Road, London, N1 7GU, United Kingdom.

Location of Data Processing by ExpoPlatform

Your personal data is processed by ExpoPlatform within the European Union and/or the European Economic Area. Your data is transferred to third countries only if this is necessary when using certain integrated services and in compliance with the applicable GDPR provisions. Further information on data protection at ExpoPlatform can be found at: https://expoplatform.com/privacy-policy/

Storage of Personal Data on the Platform

The following personal data of participants is collected and stored on the platform:

  • Account information such as username and ticket code
  • Profile data including name, email address, company, position, profile picture (as provided during ticket purchase or in the app)
  • Consents to the terms of use and privacy policy
  • Optional consents (e.g., for marketing or matchmaking)

In the context of events, additional data may be generated on a voluntary basis: chat messages, private messages, participation in video conferences, personal interests (e.g., when selecting topic keywords), appointment bookings, and interactions with exhibitors or sponsors.

Options for Visibility and Participation in One-to-One Communication

Participants can individually configure their visibility on the platform for other participants. It can also be controlled whether private messages may be received. These settings can be preset by default for all participants for an event or completely deactivated.

Integration of Third-Party Services

As part of operating the platform, ExpoPlatform uses various subprocessors:

  • Cloudflare – used to ensure performance, security, and GDPR-compliant data transfer.
  • Amazon Web Services (AWS) / Microsoft Azure – operation of server infrastructure for hosting and data storage within the EU.
  • Google Firebase Cloud Messaging / Apple Push Notification Service – sending push notifications to users’ end devices.
  • Twilio – sending SMS, e.g., to deliver app links or confirmation codes.

Storage and Deletion of Personal Data in Connection with the Event App

The personal data of participants collected on the platform is stored in compliance with data protection policies. ExpoPlatform ensures that the data is used exclusively for the purpose of conducting and managing the event. To ensure data protection and compliance with applicable laws, personal data is completely deleted from the servers after the end of the event within a reasonable period (typically three to six weeks after the event), unless statutory retention obligations exist.